We provide free shipping for most orders above R5000, except on large or heavy items. All the free shipping coupon codes are valid only on orders above R5000.
PCADDICT utilizes the carrier which will deliver items safely and efficiently whilst keeping shipping costs as favourable to PCADDICT so that it remains possible to maintain the free shipping on most items. It usually takes approx. 7-15 business days to most locations within South Africa for delivery, but sometimes for reasons out of our control, it may take, 15-25 business days.
Customs fees, sales taxes, etc., are not included in your purchase price and may be charged by your countries customs department. In some cases, these duties and customs fees are collected by the carrier/post.
It is your responsibility to investigate the amount of taxes and duties you will owe prior to your shipment. Though most of the times our parcels are cleared without any customs fees, thanks to our efforts to maintain the package to minimal sizes.
If a package is refused due to excessive import fees and duties, you will be responsible for any return shipping fees that the carrier will charge PCADDICT to return the package. If PCADDICT is unable to have the item returned due to a package refusal a refund will not be issued.
We will not be responsible for any delays due to external factors like a natural calamity, man-made disasters, unforeseen transit delays, customs clearance time, etc.
Meaning the product is still under pre-release by the manufacturers. We dispatch the pre-order product only after final confirmation of availability and payment. This whole process takes about anywhere between a few days to a few months before shipping starts. Please note that the final design of the product might slightly differ from the images.
Delivery Time Frame
We wait for 60 business days for delivery after shipping. If the order is not delivered within this time frame, you can apply for a full refund. Read our full refund policy here.
The delivery time frame for any pre-order product is 2-3 months from the date of listing due to long period manufacturers use to hype the products.
As we provide mostly free shipping, we look for simple and effective ways for cutting down the shipping cost, one of which is the ‘minimal retail pack’ policy. We ship most of the products with minimal retail packaging, making it a compact package. We make sure that packing is completely safe and durable. We reserve the rights to make delivery of the goods in instalments.
A ‘failed delivery’ is marked after multiple failed delivery attempts by the goods carrier or when the customer/buyer/receiver refuses to take the delivery or when there is no one present at the given delivery address. We request customers that they provide proper address and make sure at least someone is present on their behalf to receive the parcel.